职位介绍

Responsibilities:
1.Download the customer complaints data periodically from TECHs and analyze the data to find out the root cause and push the related owner to do improvements in order to know & meet the customer requirements;
2.Join and conduct critical issue analysis and finalize the 8D report in order to meet the key account customer satisfaction;
3.Set up the customer visit or audit in order to let the customer know well with our product process & quality and increase the confidence to our company and product. In addition, we will be active to visit the customer periodically in order to listen to the customer's voice and strengthen the communication with the customer;
4.For some critical & urgent case, we have to perform on-site support in order to meet the customer special requirements and improve the customer satisfaction.
5.Analyze the customer complaint status, and continually improve customer service quality level, in order to improve the response time to customers complaint.
6.Take proper actions to eliminate repetitive customer complaint, in order to improve the customer satisfaction.
Quality continual improvement :
Forward the defect information to production line timely and set up taskforce team to work out annual quality improvement plan (including product design, process flow, equipment maintain, information system, operator training) in order to drive quality improvement and reduce customer complaints.
Qualifications:
1.Bachelor or above degree；
2.Major in electrical or engineering
3.Min. 5 years quality engineering experience. Six sigma green belt certification is perferred.
5980 0808-|171 5480 8291 784. Excellent in English speaking, writing, reading and listening.(Must)