职位介绍

Job Duties:
- Strictly adhere to the set procedures and follow the guidelines and fully aware of HSBC IT
Security policies
- Ensure the day to day system operation can be performed and finished within the prescribed
time schedule and close monitor the system and network performance
- Pick up service calls and provides timely IT support to users
- Carry out remedial tasks to resume desktop/system services
- Support in user maintenance like creating/modifying profiles, reset passwords etc, are
undertaken within agreed time scales and updates all related user records
- Ensure equipment is clearly and correctly labeled and managed
- Coordinate with other shift administrators in day-to-day activities
- Maintain a proactive approach within the team, communicate well and contribute to the
overall team Spirit
The Person:
- Understanding the needs of both internal and external customers and be committed to
delivering an excellent service
- Ability to work well with others in pursuit of business aims
- Energy, enthusiasm and commitment to the business unit
- Positive response to and recognition of the need for change
- Ability to make realistic decisions and is willing to take the responsibility for acting
on their initiative
- High standards of integrity and the ability to motivate self/others towards continuous
performance improvement and personal development
- Sound technical knowledge on the related business areas. (Holder of MCSE or CNNA is
preferable)
3628 7182-75|178 4515 4356 78- Good knowledge on Windows NT/2000/XP/2003, proficient in PC skills