职位介绍

Responsibilities:
-Ensure sufficient staff and other operational resources are available to meet projected call volume
-Develop close and supportive relationship with business counterparts
-Ensure a high level of customer service performance
-Develop subordinates towards establishing a staff succession plan
-Ensure operational procedures are in good order to facilitate efficient workflow; Ensure all customer service procedures are followed
-Facilitate adherence to Group compliance and audit requirements. Maintain HSBC internal control standards
Requirements:
-Degree holder (BA) or (BS)
-Five to ten years experience in a processing or call center environment
-Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
-Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams
3628 7182-75|178 4531 0816 76-Initiate cost control measures by achieving resource efficiency and managing overheads