职位介绍

Responsibilities:
- To effectively maintain quality delivery of services and monitor team performance
- To control and coordinate personnel at centre level by promoting awareness, understanding and practicing of quality service among staff
- To foster revenue generating and customer relationship building activities by supervising and overseeing staff performance to maximise productivity, reviewing staffing level, training and counselling needs
- To identify and recommend changes to operational structures and models which will lead to improved performance by seizing business opportunities from customer contacts, taking a need-oriented approach in delivery of cross selling
- To safeguard Customer Contact Centre from potential loss
- Operating compliance by ensuring compliance of various legal/regulatory requirements, and ensuring the implementation of procedures at all time
Requirements:
- Must speak fluent Cantonese in Hong Kong Style and be able to read Cantonese-translated English (not Pinyin)
- Has a good understanding of Hong Kong economy and constantly catch up with the information of the environment or industry in Hong Kong
- Has knowledge on call centre operations and systems
- Degree holder from a recognized university
- 2-3 years of working experience with 1-2 years experience in a supervisory role within service industry
- Good interpersonal skill and able to communicate tactfully and confidently
- Good time management skill. Mature with good interpersonal and communication skills
3628 7181-38|178 4349 2129 95请在邮件标题或简历上标明应聘职位名称及职位编号(JC_AMCCC)，以便加快应聘进度。