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CS Executive 客服执行员 7-9K No.4192310

客服部|
1人|
广东惠州
学历要求
大专|
工作经验
3年|
年龄要求
不限|
现居住地
不限
职位介绍
工作职责:
1. 每周根据客户订单/预测排出MPS,以便供应链部门生成物料计划。
Run MPS based on updated order/rolling forecast weekly, then SC run the MRP to have the raw material plan .
2. 按订单交期监督物料计划和生产计划的有效执行。与SC及生产部门进行良好的沟通,必要时协助解决欠料或产能问题,满足客户交期要求。
Monitor material plan and production plan to be executed effectively according to requested delivery. Good communicate with SC team and Production team to ensure goods to be produced as per plan, also assist to solve the materials shortage issues and capacity issues if needed.
3. 根据客户交期要求,及时录入系统,监督SC及时安排出货并通知客户出货信息。交期出现状况, 在内部无法协调时及时跟客户协调最快的交期。
Input orders'request/forecast in system timely, to Monitor SC to organize delivery as orders’request and inform of the delivery information. When delivery problems occur and can’t manage to solve internally, coordinate with customers the reschedule to minimize customers unsatisfactory.
4. 及时了解客户需求预测并分析,力求预测最大程度地准确。
Follow up customers forecast or orders timely, maximize the accuracy of forecast.
5. 与客户进行良好的沟通,建立并维护良好的客户关系, 使客户满足最大化, 赢取更多订单。
Build & maintain a good relationship with customers, maximize customers'satisfaction, to win more orders.
6. 制定至少12个月滚动销售预测,尽力完成销售预测,并尽力使预测接近销售目标。
Develop at least 12-month rolling sales forecast and fulfill them, also try hard to make it close to sales budget.
7. 关注成品库存及呆料状态,及时与客户的沟通与制定消化方案。
Pay attention to the FG & obsolete raw material status. And work with customer to find a solution.
8. 协助财务部对过期应收账款尽快回款, 避免因过期账款影响发货。
Assist Financial Dept. to collet overdue payment as soon as possible, to avoid holding shipment due to overdue.
所需技能 Qualification
1. 大专或以上学历。
Junior college with majoring in English or related filed.
2. 具备3年以上的CS工作经验和一定的管理能力。
At least 3 years related CS working experience and have management capability and can solve problem.
3. 熟悉制造企业相关流程,能熟练运用各种办公软件及ERP系统;
Familiar with related procedure in manufacturing and good at office software and ERP system.
4. 良好的英文读、写能力。
Good command of English in reading and writing.
5. 具有良好的沟通能力协调能力、解决问题的能力及执行力。
Strong communication skill, trouble-shooting ability, and interpersonal skill
6. 富有团队精神,能够承受压力。
5861 2811-2|166 9552 8677 70Excellent team player & able to work under pressure