主要职责：
·接听售后技术支持热线，及时在电话中完成台式机，笔记本，服务器以及存储产品的诊断及修复。
· 维护客户数据，确保数据的准确。
· 利用内外部的资源， 跟踪处理客户技术问题，不断提高客户满意度。
· 提供良好客户体验。

职位要求：
· 本科以上学历，计算机相关经验，具备台式机，笔记本、服务器、存储产品或图形工作站等计算机产品硬
     件知识， 熟悉Windows操作系统和常用软件，了解基本的网络和SATA/SCSI/Raid磁盘阵列，专业图形加速卡
     ，图形设计软件知识。
· 较强的口头表达能力和沟通技巧。
· 英语阅读能力达到四级以上水平。
· 粤语听说流利者优先。

工作职责：
·建立和维护客户档案。
·与外部销售代表一起制定销售计划，进行销售预测。
·进行重要客户关系及订单的处理和跟进。
·通过电话直销模式，销售戴尔产品和解决方案。
·开发新客户，拓展与老客户的业务。
·协调公司内部资源，提高客户满意度。

职位要求：
必要条件：
·大专以上学历。
·至少三年以上销售或客户服务经验。
·良好的英文口语沟通和读写能力。
·流利的普通话表达能力，会粤语者优先。

工作职责：
·为所负责的地区或行业制定销售计划，完成企业产品（服务器，存储和网络交换机）的季度销售指标。
·制定日常的客户电话拜访计划，建立并维持长期的良好客户关系。
·了解客户需求，通过电话和电子邮件为客户提供产品、技术解决方案。

职位要求：
·大学本科学历或以上，5年以上IT领域的相关工作经验。
·2年以上销售或售前客户联系经验。
·较强的英文听说及阅读能力。
·丰富的服务器和存储知识(包括光纤磁盘柜、磁带备份、SAN、NAS和集群系统)。
·流利的普通话表达能力，会粤语者优先。

Description
The candidate will respond to bids and proposal requests, and create customized services solution for customers in China/HK. The candidate needs the ability to understand and put together services solutions that encompass exact process mechanics, systems support, and financials. The responsibility will be to ensure that Dell Services is competitively positioned in the market and key metrics will be revenue/margin attainment, win rate, and response time. Drive continued process improvement to create a seamless process for sales with minimum turnaround times.

Requirement
·Bachelor Degree with any combination of experience and training that provides the preferred
    knowledge, skills, and abilities.
·Strong analytical and problem-solving skills; take initiative and ownership for problem-solving;
    drive for changes.
·Organizational and prioritization skills a must; time management skills; ability to multi-task and
    perform under pressure.
·Fluency in English, spoken and written.

Description
To manage teams in the technical support call center to deliver post-sales technical support (for notebooks and desktops) to customers, and ensure the best service quality while improving the operation efficiency to drive down the cost.

Requirement
·Bachelor's degree or equivalent with a minimum 5 years’ experience in customer service or related
    quality management experience.
·Strong operational and management background with proven ability to lead an organization in
    customer service and support, by providing clear direction and objectives to teams, as well as
    inspiring them to take on new challenges and exceed expectations.
·Concrete experience in delivering strategic solutions for a large call center and after sale
    support and service.
·Excellent communication, presentation and negotiation skills are essential
·Proficiency in English

Description
Interact with internal and external customers to determine/learn customer's expectation so ensure long term customer satisfaction and retention. Act as Sales and Customer advocate in providing DellPlus Technical expertise, guidance and process requirements to support DellPlus system integration. Being responsible of committed RTS of the project. Act as a leader in the core team (DellPlus Engineering, Regulatory, Materials) to drive the RTS fulfillment.
Support the closure of issues of DellPlus process.

Requirement
·Bachelor degree in a Technical or IT related discipline.
·At least 2 years in a related industry.
·Have strong teamwork skills and some sales/marketing focus.
·Excellent written and communication skills in English and Mandarin.
·Working experience in a project management role is preferral

Description
Drive & provide quarterly and annual Services Forecast submissions as well as 3-Yr Strategic Planning. Provide forecast analysis for management review, Segment review & Corporate submissions. Lead Forecast loads and business interlock for APJ Services plan; Services P&L management reporting and variance analysis for management reviews and Corporate submissions. Provide Line of Business P&L reporting & analysis to Corporate. Ensure accurate Services Revenue Recognition for management reporting and statutory reporting purposes.

Requirement
·Degree in Finance, Accounting, Economics or equivalent.
·Approximately 5-8 years working experience in finance-related field and preferably with a MNC
    environment.
·Strong analytical skills with an eye for detail and process-oriented
·Strong interpersonal and communication skills.
·Excellent/ advanced Microsoft Excel, Access and Powerpoint skills
·Willingness to travel when required

Description
·Download & follow up online submitted orders and contact customers on a timely basis till order
    closed. Achieve best customer satisfactions during transactions.
·Follow up with Customers:
    Contact customer to confirm, verify and close orders.
    Confirm configuration, payment and delivery & upsell.
    Verify billing and shipping address.
·Daily Operations:
    Download online orders from Esmarts to Ismarts.
    Transfer sales assisted orders to sales.
    Receive incoming customer calls, assist customers on sales enquiries.
    Outbound for pending customer to drive early order close.
    Forward orders to Order Processing Team for downloading.
    Check on order status.
    Update E-order funnel.

Description
Responsible for assisting inside sales resolve relevant non-sales work before selling and after selling. Help to reduce sales work road, and increase sales productivity. And improve customer experience.

Requirement
·College or Bachelor’s degree or equivalent is needed, with a minimum of one year sales working
·Outstanding Customer Focus spirit.
·Good verbal and written communication skills
·Good teamwork spirit and learning skill and good time management
·Ability to complete work independence
·Basic computer application ability
·Willing to relocate to Da Lian